15 years of experience in building web & mobile apps for founders in AI, Devtools, Blockchain, Sports, Education and Productivity.
Let's chat:hey@deft.at
Eden AI is a Lyon-based AI integration startup founded in 2021 by Taha Zemmouri and Samy Melaine. It enables you to quickly deploy AI features to your projects with minimal hassle.
This was a contractor role for three months.
Despite the platform's impressive range of AI solutions, users and customers have experienced numerous issues with payment processing, initial API installation, token usage monitoring, and more.
Additionally these problems constantly overwhelmed support channels with requests and questions.
Mapped all customer journeys, identified and documented each problematic area, and later prioritized them with the team.
Gather more context to understand the platform's problems by putting myself in the customers' shoes and going through each customer journey.
I've also gathered extensive customer feedback and Hotjar recordings. Regularly participated in customer feedback meetings, so I had a great chance to talk directly with real customers.
Scheduled weekly meetings for Friday to discuss with core stakeholders our current status and next steps, following the plan and design roadmap from the most important to less critical tasks.
My favorite part of the meetings was collaborating with the team on a customer mapping flowchart to stay aligned and clear.
Additionally, I update the team daily in a Discord channel about design changes, progress, and sometimes memes 🧌.
In the second week of working on the platform issues, we successfully implemented our first fixes to the payment process and received positive feedback from customers.
